App to help moving to Austria

With a user-centered approach, the goal was to create an intuitive interface to effortlessly organise moving to Austria and assist in settling and feeling home.

Customer

Customer

My Role

My Role

UX Researcher & Designer (Group of 4): Design System, prototyping, internal communication
UX Researcher & Designer (Group of 4): Design System, prototyping, internal communication
UX Researcher & Designer (Group of 4): Design System, prototyping, internal communication

Duration

Duration

2 months (2023)
2 months (2023)
2 months (2023)

Challenge

Moving to a new country faces many challenges: From administrative tasks with immigration to organising the move itself, and finally settling down and finding new friends.

Moving to Austria in particular, has additional hurdles due to language barriers and hard-to-find information. A lot of information about immigration is spread over various websites, with hard-to-understand legal language and unintuitive website designs.

Results

The redesigned app features a friendly, customisable interface, making it easier for users to organise their move effortlessly. Users can take an initial quiz to help them understand different immigration options and will then receive a customisable checklist and timeline to understand and structure their move. In addition, the app also includes a social feature to meet fellow expats at meet-ups. As such, the app is truly a "best friend" when moving to Austria, helping in various aspects of moving and settling.

customizable

customizable

homescreen & widgets

homescreen & widgets

personalized

personalized

moving guide & checklist

moving guide & checklist

easy-to-find

easy-to-find

meet-ups & friends

meet-ups & friends

Test the prototype here

Process

01

Research & Analysis

We conducted 10 qualitative interviews with expats who moved to Austria within the last 5 years. As assumed, moving is a highly individual experience with various pain points ranging from social aspects to administrative tasks.

02

Information Architecture

We conducted user interviews, surveys, and analyzed in-app analytics to understand the pain points and user needs. We also studied competitor apps and industry trends to gather insights

03

Wireframing & Prototyping

We conducted user interviews, surveys, and analyzed in-app analytics to understand the pain points and user needs. We also studied competitor apps and industry trends to gather insights

04

Usability Testing

We conducted user interviews, surveys, and analyzed in-app analytics to understand the pain points and user needs. We also studied competitor apps and industry trends to gather insights

05

Visual Design & Style Guide

We conducted user interviews, surveys, and analyzed in-app analytics to understand the pain points and user needs. We also studied competitor apps and industry trends to gather insights

01

Research & Analysis

We conducted 10 qualitative interviews with expats who moved to Austria within the last 5 years. As assumed, moving is a highly individual experience with various pain points ranging from social aspects to administrative tasks.

02

Information Architecture

We conducted user interviews, surveys, and analyzed in-app analytics to understand the pain points and user needs. We also studied competitor apps and industry trends to gather insights

03

Wireframing & Prototyping

We conducted user interviews, surveys, and analyzed in-app analytics to understand the pain points and user needs. We also studied competitor apps and industry trends to gather insights

04

Usability Testing

We conducted user interviews, surveys, and analyzed in-app analytics to understand the pain points and user needs. We also studied competitor apps and industry trends to gather insights

05

Visual Design & Style Guide

We conducted user interviews, surveys, and analyzed in-app analytics to understand the pain points and user needs. We also studied competitor apps and industry trends to gather insights

01

Research & Analysis

We conducted 10 qualitative interviews with expats who moved to Austria within the last 5 years. As assumed, moving is a highly individual experience with various pain points ranging from social aspects to administrative tasks.

02

Information Architecture

We conducted user interviews, surveys, and analyzed in-app analytics to understand the pain points and user needs. We also studied competitor apps and industry trends to gather insights

03

Wireframing & Prototyping

We conducted user interviews, surveys, and analyzed in-app analytics to understand the pain points and user needs. We also studied competitor apps and industry trends to gather insights

04

Usability Testing

We conducted user interviews, surveys, and analyzed in-app analytics to understand the pain points and user needs. We also studied competitor apps and industry trends to gather insights

05

Visual Design & Style Guide

We conducted user interviews, surveys, and analyzed in-app analytics to understand the pain points and user needs. We also studied competitor apps and industry trends to gather insights

Screens

Vienna © 2024. Designed by Nadine Brantschen

Vienna © 2024. Designed by Nadine Brantschen

Vienna © 2024. Designed by Nadine Brantschen